Privacy & Cookies

1. Introduction

Your privacy and security is important to us. Please read this Privacy Policy carefully as the terms may have changed since your last visit to this website. By using this website and/or registering with O’Dwyer Property Management Ltd trading as O’Dwyer Real Estate Management, you are accepting and consenting to the practices described in this Privacy Policy.

We know that providing personal information is an act of trust and we take that trust seriously. O’Dwyer Property Management Ltd will not disclose any of your personal information, including your email address, to any third party without your consent, unless you give us specific consent to act otherwise. Our Privacy Policy describes the ways we capture your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection rules. If you have questions or concerns about our Privacy Policy, please contact us.

The website may contain links to third parties’ websites. O’Dwyer Property Management Ltd assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

O’Dwyer Property Management Ltd may occasionally amend this Privacy Policy to reflect regulatory requirements and changes in our information collection and disclosure practices. You should therefore return here regularly to view our most up to date Privacy Policy.

Personal information is processed and stored in our databases and we have taken all reasonable steps to secure and protect this information.

Your information is stored within our secured systems and databases. Access is restricted on our databases/systems to those within the business who are required to have access to your information for legitimate business purposes.

Hard copy documentation is stored in secure offices, locked cabinets and/or off-site at our approved suppliers for long term storage.

Where information is hosted in information centres they have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to your personal information. There are strict access requirements in place and access is restricted to those absolutely necessary.

You have the right of access to any personal information processed by us. O’Dwyer Property Management Ltd is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if O’Dwyer Property Management Ltd is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to O’Dwyer Property Management Ltd by contacting us.

2. Security

O’Dwyer Property Management Ltd has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Your O’Dwyer Property Management Ltd account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the O’Dwyer Property Management Ltd website. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

Access authorisation is granted to key O’Dwyer Property Management Ltd staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.

3. Information We Collect About You

Identity Data:    Includes first name, last name, username or similar identifier, title, date of birth and gender.

Contact Data: Includes address, email address and telephone numbers.

Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data: Includes information about how you use our website, products and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences, occupation, property details, gender and transaction history. 

Property Details: We may collect information about the property, including size, number of bedrooms, utilities, appliances as required for our property management services.

Transaction Data: Includes data about your transactions with us such as deposits, monthly rent, credit notes etc.

Financial Information: including contact details; income details; marital status; gender; residential status; employment details; linked relationships; bank details; payment method; and property details.

Interactions Data: Information about your interactions with us, including correspondence and phone calls between us and you.

Credit card type *, number *, expiry date *
*Note: Credit card details are not stored by O’Dwyer. Once the information is transmitted to our servers for processing, we use encryption in the back end to transmit the request to our payment processor to verify the credit card and process the payment

4. Cookies

O’Dwyer Property Management Ltd uses cookies (a small file that is stored by your browser to recognise you and store your preferences) to help speed up the login process and for security purposes. You may adjust the settings on your browser to refuse cookies but some of the Services may not work if you do so. We may also log information from your computer including the existence of cookies, your IP address and information about your browser program in order to allow us to diagnose problems, administer and track your usage of the Services.

4.1. Disabling cookies

You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.

5. Emails

Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and payment experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.

6. What We Use your Information For

The principal purposes for which we collect and store your personal information are to process, communicate and provide information in relation to your property management services, your payments, authorise payment, respond to your enquiries, get in touch with you about other services and promotional offers, recommend services which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website. 

6.1. Marketing and business development purposes

Apart from using your personal information to process any orders you may place, if you consent to provide O’Dwyer Property Management Ltd with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services or those of trusted third parties that we think you may be interested in. If you do not wish to receive updates or marketing information you can withdraw your consent at any time.

If you start to set up an account with O’Dwyer Property Management Ltd. via the website (www.odpm.ie) but do not complete the process or make a payment, then we will email you to find out if you need any help to complete the process. An unsubscribe link is given at the end of this email.

In addition, we may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems with our server and to administer our website.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform our contractual obligations in the management of the property which relate to you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• Where we rely on legitimate interest to process your personal data, where we rely on consent you have the right to withdraw consent at any time. If you are making an enquiry either through our website, by phone or in our premises and you are not a customer, we will not use your personal data for marketing purposes without your consent.
• To communicate with you on O’Dwyer Property Management service related matters
• To provide you with payment and billing history information
• To pay your service charge
• To check that a credit card is valid

7. The Ability to Edit your Account

You can reset you password or request your password to be resent to you at the login screen for each portal. All information is password-protected so no one can access the information but you. We are required to retain your information for accounting and taxation purposes.

8. Information sharing and disclosure

O’Dwyer Property Management Ltd is committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:

O’Dwyer Property Management Ltd is required by law to disclose information to third parties in the event of an emergency.
The service is necessary for the performance of our operations i.e. mail delivery, hosting services, protecting us from fraud, and payment of your account.
O’Dwyer Property Management Ltd buys or sells subsidiaries or business units. In such transactions customer information is one of the transferred assets but would remain subject to the commitments made in any pre-existing Privacy Policy or equivalent.

Disclosure of your Information

• Third Party Service Providers: We may share your personal information with third party service provides that perform services and functions on our behalf such as our accountants and other business advisors, IT service providers, printers, marketing companies who carry out marketing campaigns on our behalf, and providers of security and administration services.
• Within our Company: for administrative efficiencies your information may be stored within one central IT system within our company. Access to your data is secured and detailed below.
• New Owner: We may also transfer your personal information to companies that buy our company or our business.
• Finance companies, leasing companies, insurance companies and other third-party providers: Where you have asked for a quote for repair, servicing or any other third-party product, we may pass your personal information to that third party in order to obtain a cost as needed in the legitimate business of property management.

How Long Will You Use My Personal Data For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Access Rights

You have the right to access personal data that is held about you. O’Dwyer Real Estate Management can provide a hard copy of the information we have stored at your request. Contact us either by email or by post to obtain this information

10. Compliance with Laws

We will never disclose your Personal Information unless we are required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

11. Contact details

If you have questions or concerns regarding this Privacy Policy, please contact; Privacy Officer, O’Dwyer Real Estate Management Ltd, Silverstone House, Ballymoss Road, Sandyford, Dublin 18.